Website privacy policy

This privacy policy sets out how Nadder valley animal rehabilitation uses and protects any information that is given when you use this website.
Nadder valley animal rehabilitation is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Information we collect

Nadder valley animal rehabilitation may need to collect personal information this will include:
- name
- contact information including email address
- demographic information such as postcode
- other information relevant to customer
- medical/veterinary records

How we use this information

We require this information to understand your requirements and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- improve our products and services
- We may contact you by email, phone, fax or post. We may use the information to customise the website according to your interests
- Provide a legal record of any treatment provided and to ensure continuity of care

How we share this information

The information provided may be passed on to other medical professionals who are involved in your animal's particular case.
The information will never be shared with third parties who are not directly involved.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, appropriate physical, electronic and managerial procedures are put in place to safeguard and secure the information we collect online.
Your data is retained for 7 years in paper form and is only accessible by approved, relevant professionals.
You have the right to view the data retained, request for the data to be amended, request to obtain a copy of the data retained about you and you have the right to request for the data obtained about you to be deleted.

Cookie policy

Cookies are used to collect information about website usage and for performance. They are used for analytics purposes only. Your data is never used for marketing purposes.


Should you wish to make a complaint on how the handling of your personal data has been dealt with you may email
Changes to the privacy policy may alter from time to time, therefore checking back to the privacy policy regularly will enable you to be kept up to date.